Privacy Policy

1. Introduction

Welcome to Hopeful Hearts. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@aideniti.com.

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

2. Data Collection and Usage

We collect personal information that you voluntarily provide to us when registering on the platform, expressing an interest in obtaining information about us or our products and services, when participating in activities on the platform, or otherwise contacting us.

Orphan Data Protection

As a platform managing sensitive information about vulnerable children, we apply the strictest security measures to orphan profiles. Access to orphan data (including names, locations, health status, and images) is strictly controlled via Role-Based Access Control (RBAC). We comply with child protection regulations and ensure that only authorized personnel and verified sponsors have access to this information.

Donor/Sponsor Information

For donors and sponsors, we collect names, email addresses, phone numbers, and billing addresses necessary for processing donations and maintaining the sponsorship relationship.

3. Payment Data Security

We do not store your credit card information on our servers. All payment processing is handled securely by Stripe, a certified PCI Level 1 Service Provider. Stripe's privacy policy and security practices apply to your payment information.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. We use these technologies to maintain your session, secure your login via Keycloak, and understand how users interact with our platform to improve the user experience.

5. Compliance

We comply with applicable data protection laws, including the Australian Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR). You have the right to request access to, correction of, or deletion of your personal data.

6. Data Retention and Deletion

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

7. Contact Us

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) by email at info@aideniti.com, or by post to: